SUPPORT
Support
From deployment through ongoing operations, SDNI provides thorough support.
Frequently Asked Questions
Can I get product catalogs or spec sheets?
Yes — contact us and we'll send them as PDFs.
How long does installation take?
Typically 1–2 days for a small store, or several days to a week for large facilities.
Can it integrate with our existing system?
API and file-based integration is available for most POS, WMS, and ERP platforms.
How do I reorder consumables (labels, tags)?
Existing customers can contact us by phone or email. We also offer regular replenishment plans. This service is for business/corporate customers only.
What happens if equipment breaks down?
Contact our 24-hour intake line. Responses are handled during business hours (same day or next day is a general target for urgent issues, not a guarantee).
What's the product warranty period?
Hardware carries a 1-year warranty (terms vary by contract). Extended warranty options are also available. Labels and tags are not covered.
Is a demo unit available?
Demo units are available for select products. Please contact us.
Is there training after deployment?
Yes, we provide hands-on staff training and written documentation.
Technical Support
For product operation, configuration, or troubleshooting, our specialists are here to help.
- info@sdni.co.jp
- Tel
- +81 (0) 70 5330 6776
- Hours
- Mon–Fri 8:00–19:00